Volunteer I.T. Tutor

Role Description

The Volunteer I.T. Tutor role involves providing one-to-one computer coaching to older people (50+) who have no knowledge – or very little knowledge – of information technology, in order to introduce them to computer basics, the world-wide web and e-mail, using a variety of sources.Essentially, we are “taking the mystery out of modern technologies”.

Any queries you may have during your time with us should be referred to your Volunteer Computer Centre Co-ordinator or to Age Concern Hampshire’s Lifelong Learning I.T. Co-ordinator.


  • To help Age Concern Hampshire provide opportunities for older people (50+)
  • To teach I.T. skills in a safe, friendly and supportive environment.

The role involves:

  • Giving older people (50+) who may never have seen a computer before, the choice of learning something new
  • Raising awareness of the Internet and how to access information
  • Adhering to the relevant Age Concern policies and procedures, such as Confidentiality, Health & Safety and Equal Opportunities
  • Full induction training will be provided to all volunteers.

Your role will also require you:

  • To assist older people (50+) to learn the basics of computing as well as specific applications such as shopping on-line, emailing friends & family and finding information
  • To complete a report for each learning session to ensure that learning objectives are met
  • To be committed to the value of older people (50+) in society
  • To be willing to undertake induction training, work to guidelines and policies on Health & Safety, confidentiality, equal opportunities etc.
  • To be willing to raise awareness of Age Concern Hampshire’s services and activities
  • To be willing to travel and work in a range of different environments and settings if required

The skills required for this role are:

  • Computer literacy to the level of transferring basic knowledge to older people (50+), including PC’s, Tablet PC’s, IPad, Windows, Android, Apple
  • Confidence, enthusiasm and ability to deal sympathetically, patiently and sensitively with all users
  • Good communications skills e.g. listening, empathy, using plain language
  • Reliability
  • Understanding the need for confidentiality
  • Sense of humour

Suggested hours: To be mutually agreed, but usually a minimum of 4-6 hours per week, for a minimum duration of ten weeks.

Expenses: Age Concern Hampshire will repay any agreed expenses (bus fares etc.) on production of receipts paid out in the course of journeys, so that you are not out of pocket.Travel expenses will be paid on a mileage basis for all authorised journeys undertaken.

If you would be interested in becoming an IT Volunteer please contact us via our Freephone 0800 328 7154 or complete an application form and send to enquiries@ageconcernhampshire.org.uk

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