Job Title: Relief Support Worker/Passenger Assistant

Location: Gore Grange Day Care Centre New Milton

Hours: Relief basis (As and when required)


Working for Age Concern Hampshire

Everyone employed by Age Concern Hampshire is expected to be familiar with, and work in support of our objectives and values.

Our vision is that getting older is a positive experience, where all older people are respected, valued and are able to make informed choices.

Our mission is to help older people increase their independence, knowledge, income, wellbeing and sense of purpose. We will do this by:

  • Providing access to a range of services to support the needs identified by older people within Hampshire;
  • Ensuring that appropriate information and advice is available, and
  • Providing a caring and supportive community to ensure older people, their carers and families achieve a better quality of life.
  • Our values are:


    Fairness and dignity

    Effective communication


    Being open to change



    Main purpose and scope of the role:

    Under the general supervision of the Assistant Day Care Centre Manager and overall management and direction of the Day Care Centre Manager, provide care and stimulated activities to older people with reduced mobility or dementia attending the Centre and assistance on transport.


    Reports to: Day Care Centre Manager

    Responsible for: N/A

    Duties and key responsibilities:

    Support Worker

  • Attending to the personal needs of Service Users (including those in wheelchairs), particularly those who require assistance with personal care and have reduced mobility.
  • Provide a person centred and holistic approach when working with Service Users and their Carers
  • Enabling Service Users to mobilise within the Day Care Centre accessing all facilities
  • Assisting Service Users with meal, cleaning tables, transport of meals and beverages to dining areas as required
  • Assist in the running of the activity programme and person centred activities when directed, including running small groups and individual activities
  • Building positive relationships with Service Users
  • Effective participation and constructive input in staff meetings
  • To be part of a team and co-operate with and support other team members
  • To undertake training in related matters
  • A flexible approach to working hours is ESSENTIAL to cover for staff or volunteer absences when necessary
  • To undertake any other duties that may reasonably be considered within the scope of the post and are conducive and contribute to an effective caring service.
  • Passenger Assistant

  • Check messages for attendance/transport arrangements and complete attendance schedule for the day with driver
  • Support Service Users to and from the Day Care Centre
  • Assist Service Users in entering and vacating the minibus. It is essential that the needs of the Service Users are fully met at this time
  • Ensure the safety and wellbeing of the Service Users while they are in the minibus and alert driver to any emergency
  • Carry out duties in a caring and sensitive manner suitable to the needs of older people
  • Report any incident or information concerning the health or welfare of Service Users to the Manager or Assistant Manager of the Day Care Centre
  • Be familiar with emergency procedures relating to transport (F3 Emergency Procedures)
  • On arrival at the Centre, arrange and supervise safe transition into the Day Care Centre and help to prepare Service Users on their return journey
  • Attend briefing meetings with Manager regarding previous day’s journey and next day attendance
  • Assist driver to supervise the loading of the minibus for the return journey
  • Undertake Passenger Assistant training
  • General responsibilities

  • To contribute constructively to internal meetings
  • To undertake training and development in order to improve effectiveness
  • To manage own administration and manage time effectively
  • To contribute to a clear focus on driving improvements in quality, impact and performance
  • To commit to the Mission, Vision and Values, and be an ambassador for Age Concern Hampshire in all activities
  • To comply with the policies and procedures of Age Concern Hampshire
  • To undertake any other duties commensurate with the grade which may be required
  • Responsibilities common to all staff

    Data protection

    All employees with responsibility for using data must follow the principles in Data Protection legislation, ensuring the information to which they have access is used:

  • fairly and lawfully
  • for limited, specifically stated purposes
  • in a way that is adequate, relevant and not excessive
  • and is:

  • accurate
  • kept for no longer than is absolutely necessary
  • handled according to people’s data protection rights
  • kept safe and secure
  • not transferred outside the European Economic Area without adequate protection.
  • Financial Services and money laundering

    Age Concern Hampshire, Charity No. 290874, is authorised and regulated by the Financial Conduct Authority, FCA number 305302.

    All employees should be aware of the FCA regulations requiring ACH to apply risk-based customer due diligence measures and take steps to prevent our services from being used for money laundering or terrorist financing.

    Health and Safety

    Age Concern Hampshire places paramount importance on the health, safety and welfare of its employees at work.

    We aim to exceed the minimum statutory obligations for health and safety.

    Under the Health & Safety at Work Act (1974), the employee is responsible for taking care of his / her own health and safety, and that of others who may be affected by his / her acts at work.


    The employee is expected to be flexible in attending meetings at varying times, and be able to meet the challenges and opportunities of working within Age Concern Hampshire.

    This role description is not exhaustive and is a reflection of current requirements. The employee is expected to view it as a guide rather than an exact description of duties and responsibilities. It may be subject to variation from time to time.