Age Concern Hampshire’s Information and Advice service offers independent, impartial and confidential support to people over 50, their friends, family and carers, and to professionals working with older people. The service is accredited by Advice Quality Standard assessors and has been highly praised for the dedication and quality of its advisors.

Our Freephone Information and Advice Line (0800 328 7154) is staffed by highly trained volunteer advisors who can help with enquiries on everything from residential care and heating bills to gardening, benefits, local social clubs and activities. It is open from Monday to Friday from 10am to 3pm.

We also have an Information and Advice Service run from our Andover Office open Monday to Friday 9.30 am to 12.30 pm (01264 354425)

Email enquiries for information and advice can be sent to Useful factsheets and leaflets are also available on a wide range of topics.

Drop-In Appointments

If you’d like to speak to someone face-to-face, our advisors are also happy to meet with you at our offices in Winchester between 10am and 3pm, or our Andover Office between 9.30 am and 12.30 pm.

Appointments can also be made to obtain help with filling out benefits forms.

Call Freephone 0800 328 7154 to book or email

Information and Advice and Form Filling at Home

If you are unable to access office based services, but need face to face advice or help filling in a form, we may be able to visit you at home.Contact us for more information, call Freephone 0800 328 7154 or email

If you need a little extra help to talk through what is available and how you might access local services and activities then we can arrange for a volunteer to visit you at home.

For more information, call Freephone 0800 328 7154, email or you can fill in our on-line form here

Community Outreach

During the year we hold information events, visiting community groups at locations across the county. Visit our Events page to find out about information days in your area.


Age Concern Hampshire is always happy to visit community groups and other organisations to talk about our services. Call Freephone 0800 328 7154 and ask for a talk request form.

How can I volunteer to help?

If you would like more information about becoming an Information & Advice volunteer click here.

For more information contact Age Concern Hampshire on Freephone 0800 328 7154.