Age Concern Hampshire’s Information and Advice service offers independent, impartial and confidential support to people over 50, their friends, family and carers, and to professionals working with older people. The service is accredited by Advice Quality Standard assessors and has been highly praised for the dedication and quality of its advisors.

Our Freephone Information and Advice Line (0800 328 7154) is staffed by highly trained volunteer advisors who can help with enquiries on everything from residential care and heating bills to gardening, benefits, local social clubs and activities. It is open from Monday to Friday from 10am to 3pm.

Email enquiries for information and advice can be sent to Useful factsheets and leaflets are also available on a wide range of topics.

The Top Tips booklet summarises the type of information we can provide. Download the Top Tips booklet

Drop-In Appointments

If you’d like to speak to someone face-to-face, our advisors are also happy to meet with you at our offices between 10am and 3pm. Appointments can also be made to obtain help with filling out benefits forms.

Call Freephone 0800 328 7154 to book or email If you don’t live near one of our offices we may also be able to arrange for someone to visit you at home.

Information and Advice at Home

If you need a little extra help to talk through what is available and how you might access local services and activities then we can arrange for an Older People's Area Link (OPAL) volunteer to visit you at home. OPAL provides a short-term support service, offering one or two home visits. It is available to individuals , their families and care professionals.

For more information, call Freephone 0800 328 7154, email or fill in an online referral form here.

Hospital to Home Service

Age Concern Hampshire, in partnership with Southern Health NHS Foundation Trust, are providing a new person-centered support service to patients on rehabilitation wards at community hospitals in Alton, Gosport and Petersfield. The aim of the service is two fold; to deliver activities, improve wellbeing and patient experience whilst in hospital and secondly to support a timely discharge and prevent re-admission by connecting the person with local community resources.

Close collaboration with NHS professionals including Ward Staff, Physiotherapists and Occupational Therapists, and liaison with Hampshire Adult Services & other partner organisations, ensure that patients have been given all necessary support and consideration to make the transition home a smooth as possible and avoid future readmission where possible.

Community Outreach

During the year we hold information events, visiting community groups at locations across the county. Visit our Events page to find out about information days in your area.


Age Concern Hampshire is always happy to visit community groups and other organisations to talk about our services. Call Freephone 0800 328 7154 and ask for a talk request form.

How can I volunteer to help?

If you would like more information about becoming an Information & Advice volunteer click here.

For more information contact Age Concern Hampshire on Freephone 0800 328 7154.