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Community Information Service

For those in rural and semi-rural locations, our Community Information Volunteers (CIVs) help people find the information and support they need to stay living safely and independently.

“Thank you for your help and time with my Blue Badge application. I don’t know where I’d have got doing it online.”
Patricia, Community Information Volunteer Client

Community Information Service

How we can help...

Community Information Volunteers can help you with:

  • Reviewing benefit eligibility
  • Completing forms, such as Attendance Allowance and Blue Badge (over the phone and in person depending on preference) 
  • Searching for personal, day or residential care
  • Locating tradespeople for your home and garden
  • Signposting to home services, such as cleaners and meal delivery
  • Finding transport
  • Connecting to social groups, clubs and activities
  • Staying safe at home
  • Promoting health and wellbeing
  • Referring you to local or specialist support


Community Information Volunteers can provide information on a range of topics, such as finding help to manage around the home, social activities locally or what government help someone may be eligible for.


Community Information Volunteers get to know the local charities and support groups working in the area and can help put people in touch with the right help at the right time. Volunteers are happy to help either in person or over the phone whichever works best.


When appropriate, Community Information Volunteers can also provide a bit of tailored support to help a person to get connected to the service they need. This may be making a phone call, filling in a form on their behalf or making first introductions to a group. 

Get in touch with the Community Information Volunteers team:

Your call may be recorded for training and monitoring purposes and personal data may be collected in order to resolve your enquiry. To find out more about how we use your personal data you can access our Privacy Policy here and Complaints Policy here

Find your local Community Information Volunteer...

Complete an enquiry form

Community Information Volunteer (CIV) Enquiry Form
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We are kindly supported by Hampshire County Council