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Accessibility statement for Age Concern Hampshire

Accessibility statement for Age Concern Hampshire

This accessibility statement applies to the Age Concern Hampshire website content. 

This website is run by Age Concern Hampshire. We want as many people as possible to be able to use this website. 

For example, that means you should be able to:

  • change colours, contrast levels and fonts;
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard;
  • navigate most of the website using speech recognition software;
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver);

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • the text will not reflow in a single column when you change the size of the browser window
  • you cannot modify the line height or spacing of text
  • most older PDF documents may not be fully accessible to screen reader software
  • live video streams do not always have captions
  • some of our online forms are difficult to navigate using just a keyboard
  • you cannot skip to the main content when using a screen reader
  • there’s a limit to how far you can magnify the google maps on some pages

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email – enquiries@ageconcernhampshire.org.uk
  • call – 01962 868545
  • post – Age Concern Hampshire, Centre Way, Locks Heath, Southampton, SO31 6DX

We’ll consider your request and get back to you as soon as possible.

If you cannot view the map on some pages please call or email us for directions or further information on locations.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us using the contact details above.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your concern, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Age Concern Hampshire is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. 

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we do not plan to fix information determined to be out of the scope of this Standard.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.