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FAQ

Getting Support...

How do you support people with dementia and their families?

Our Care & Wellbeing Centres provide dementia-friendly support for both individuals living with dementia and their carers. This includes specialist day care, personalised activities, nutritious meals, affordable transport, and person-centred care in a safe, welcoming environment. 

All our staff receive regular, accredited advanced dementia training from the Alzheimer’s Society to ensure the highest standards of care. 

We also offer FREE taster days so you or your loved one can experience our Centres before committing. To find out more or arrange a visit or book a taster session, please get in touch or visit: Care & Wellbeing Centres 

Lockswood Care & Wellbeing Centre in Locks Heath: 07842 306 034 
Frogmore Care & Wellbeing Centre in Yateley: 07842 306 033 
The Horrill Care & Wellbeing Centre in Dibden/Hythe: 07842 306 029 
Gore Grange Care & Wellbeing Centre in New Milton: 07842 306 028 

Do you offer respite care?

Yes, we offer regular respite support at our Care & Wellbeing Centres across Hampshire. Our day centres provide a safe, welcoming environment where older people can enjoy social activities, personalised care, nutritious meals, affordable transport and companionship — giving family carers valuable time to rest and recharge. 

To find out more or arrange a visit or book a FREE taster session, please get in touch or visit: Care & Wellbeing Centres 

Lockswood Care & Wellbeing Centre in Locks Heath: 07842 306 034 
Frogmore Care & Wellbeing Centre in Yateley: 07842 306 033 
The Horrill Care & Wellbeing Centre in Dibden/Hythe: 07842 306 029 
Gore Grange Care & Wellbeing Centre in New Milton: 07842 306 028 

Do you provide transport?

Yes, we provide transport for clients attending our Care & Wellbeing Centres. This service is available for those who are unable to travel independently or with the help of friends or family. Our transport options are affordable and cost-effective. Please speak with your centre manager to discuss availability and the options best suited to your needs.

Lockswood Care & Wellbeing Centre in Locks Heath: 07842 306 034 
Frogmore Care & Wellbeing Centre in Yateley: 07842 306 033 
The Horrill Care & Wellbeing Centre in Dibden/Hythe: 07842 306 029 
Gore Grange Care & Wellbeing Centre in New Milton: 07842 306 028 

Do you offer one-to-one personal care?

Yes, care at our Care & Wellbeing Centres is tailored to each individual’s needs. We can provide one-to-one personal care where required, depending on availability and the level of support needed. This may include assistance with tasks such as personal hygiene, mobility, or mealtime support.

Additional costs may apply, and we’re happy to discuss specific requirements during the assessment process to ensure the right level of care is provided.

Lockswood Care & Wellbeing Centre in Locks Heath: 07842 306 034 
Frogmore Care & Wellbeing Centre in Yateley: 07842 306 033 
The Horrill Care & Wellbeing Centre in Dibden/Hythe: 07842 306 029 
Gore Grange Care & Wellbeing Centre in New Milton: 07842 306 028 

What help is available for people with mobility issues?

We offer a range of services to support people with mobility challenges, helping them stay comfortable, active, and independent:

Foot Care Services

We provide professional toenail cutting and foot health checks at various locations across Hampshire. These appointments are carried out by qualified Foot Health Practitioners and offer an affordable way to maintain your foot health and comfort, which are both essential for improving mobility.

To find out more visit: Foot Care Clinics or call 01962 868545 to book an appointment.

Care & Wellbeing Centres

Our Care and Wellbeing Centres offer day care services designed to support mobility needs. We provide engaging activities, nutritious meals, affordable transport, and person-centred care in a safe, welcoming environment. All of this is aimed at enhancing wellbeing and social connection.

To find out more visit: Care & Wellbeing Centres or call 01962 868545

Help at Home

Our Help at Home service offers practical, flexible support with day-to-day tasks to help individuals remain independent in their own homes. From light housework and shopping to companionship and support with daily routines, our trained staff provide assistance that’s friendly, reliable, and tailored to personal needs.

To find out more, visit: Help at Home or call 01962 868545.

Do you offer support at home?

Yes, we offer practical assistance through our Help at Home service:

Help at Home

Our Help at Home service is designed to support older people with everyday tasks in their own homes. Whether it’s help with cleaning, shopping, or food preparation, our team provides reliable and compassionate support to help maintain independence and wellbeing. 

Our Help at Home service is currently available in: Andover, Basingstoke, Emsworth, Havant, Locks Heath & Waterlooville. To find out more or arrange support, please call us on 01962 868545 or visit Help at Home 

What financial help is available?

Our team can carry out a benefits check to see what financial support you may be entitled to. We provide assistance with form-filling and guide you through the claims process for benefits such as Attendance Allowance, Blue Badge, Pension Credit, and more.

If you are looking for day care services, you may also be entitled to local authority funding to help cover the costs. Our Care and Wellbeing Centre Managers can advise you on how to apply for this support.

For more information or to get help, please call us on 01962 868545.

Activities & Groups...

What activities do Age Concern Hampshire offer?

We offer a variety of groups to encourage connection, ease loneliness, and support overall wellbeing. Our services are designed to bring people together in a welcoming and inclusive environment:

Social Groups

Our social groups provide regular meet ups where you can enjoy activities, conversation, and companionship in a friendly environment. Find out more about our social groups here.

IT Session

Our IT sessions aim to support older people by enhancing their digital skills, building confidence in using technology, and ensuring they stay connected with family, friends, and essential services in an increasingly digital world. Find out more about our IT Session here

Lunch Clubs

Whether you’re looking to enjoy a delicious meal with friends or on your own, our Lunch Club is the perfect place for older people to enjoy good food and great company. Come along daily, weekly, or whenever suits you. You’ll always feel welcome and at ease in a relaxed, friendly atmosphere. Find out more about our Lunch Clubs here.

Care & Wellbeing Centres

For those looking for additional support, our Care and Wellbeing Centres provide day care services including transport, nutritious meals, and engaging activities all designed to promote wellbeing and social connection. Learn more about our Care and Wellbeing Centres here.

Call us on 01962 868545 to find out more. 

What types of activities are available for people feeling isolated?

We understand how important social connection is for wellbeing. We offer a range of services designed to help reduce loneliness and bring people together:

Social Groups

Our social groups provide regular meet ups where you can enjoy activities, conversation, and companionship in a friendly environment. Find out more about our social groups here.

Care & Wellbeing Centres

For those looking for additional support, our Care and Wellbeing Centres provide day care services including transport, nutritious meals, and engaging activities all designed to promote wellbeing and social connection. Learn more about our Care and Wellbeing Centres here.

Help at Home

Our Help at Home service offers friendly companionship and practical support in the comfort of your loved one’s own home. Whether it's help with daily tasks, or simply a chat over a cup of tea, our caring team is here to brighten the day and reduce feelings of isolation.
Discover more about our Help at Home service here.

Call us on 01962 868545 to find out more. 

Do you offer lunch clubs?

Yes, our Care & Wellbeing Centres host a lunch club where individuals can enjoy nutritious, freshly prepared meals in a social setting. It’s a great opportunity to meet others, share a meal, and enjoy companionship.

Please get in touch to find out more:

Lockswood Care & Wellbeing Centre in Locks Heath: 07842 306 034 
Frogmore Care & Wellbeing Centre in Yateley: 07842 306 033 
The Horrill Care & Wellbeing Centre in Dibden/Hythe: 07842 306 029 
Gore Grange Care & Wellbeing Centre in New Milton: 07842 306 028

Do you provide music therapy sessions?

Yes, we integrate music into the activities at our Care & Wellbeing Centres to create an engaging and enjoyable environment for all our clients.

These sessions involve singing, listening, and movement to support emotional, cognitive, and social wellbeing. For many clients, including those living with dementia, music therapy can help stimulate memories, reduce anxiety, and improve communication.

Get in touch to find out more:

Lockswood Care & Wellbeing Centre in Locks Heath: 07842 306 034 
Frogmore Care & Wellbeing Centre in Yateley: 07842 306 033 
The Horrill Care & Wellbeing Centre in Dibden/Hythe: 07842 306 029 
Gore Grange Care & Wellbeing Centre in New Milton: 07842 306 028

How can pet therapy benefit individuals?

We offer regular pet therapy sessions at some of our Care & Wellbeing Centres. These sessions involve gentle, guided interactions between clients and trained therapy animals, such as dogs, to promote emotional and physical wellbeing.

Pet therapy can help lift mood, stimulate memories, and reduce feelings of anxiety or loneliness, especially for clients living with dementia. Our dedicated staff ensure every session is safe, supportive, and tailored to each individual’s needs.

Get in touch to find out more:

Lockswood Care & Wellbeing Centre in Locks Heath: 07842 306 034 
Frogmore Care & Wellbeing Centre in Yateley: 07842 306 033 
The Horrill Care & Wellbeing Centre in Dibden/Hythe: 07842 306 029 
Gore Grange Care & Wellbeing Centre in New Milton: 07842 306

Do you offer art therapy?

Yes, we offer art therapy to clients attending our Care & Wellbeing Centres. This creative therapeutic approach encourages clients to express themselves through drawing, collage, and other creative activities to support emotional, cognitive, and social wellbeing.

For many clients, including those living with dementia, art therapy helps improve mood, stimulate memories, and provides a meaningful way to communicate feelings when words are difficult. It offers a relaxing and enjoyable environment where clients can explore creativity and connect with others.

Get in touch to find out more:

Lockswood Care & Wellbeing Centre in Locks Heath: 07842 306 034 
Frogmore Care & Wellbeing Centre in Yateley: 07842 306 033 
The Horrill Care & Wellbeing Centre in Dibden/Hythe: 07842 306 029 
Gore Grange Care & Wellbeing Centre in New Milton: 07842 306

Do your centres have outdoor spaces?

Yes, all of our Care & Wellbeing Centres have secure, accessible outdoor areas exclusively for our clients. These include patios and comfortable seating where clients can relax and enjoy the fresh air in a safe, supportive environment.

Our outdoor spaces offer a peaceful and inviting environment where clients can take part in gentle activities like potting or simply enjoying time outdoors. All activities are fully supervised and carefully adapted to each individual’s needs and abilities.

Get in touch to find out more:

Lockswood Care & Wellbeing Centre in Locks Heath: 07842 306 034 
Frogmore Care & Wellbeing Centre in Yateley: 07842 306 033 
The Horrill Care & Wellbeing Centre in Dibden/Hythe: 07842 306 029 
Gore Grange Care & Wellbeing Centre in New Milton: 07842 306

General Information...

What services do Age Concern Hampshire offer?

We offer a variety of services including support at our Care & Wellbeing Centres (including dementia support and specialist day care), Foot Care Clinics, Help at Home, Social Groups, IT Sessions, Information Service, Signposting and Hospital to Home support.

Call us on 01962 868545 to find out more. 

Who can access your services?

Our services are primarily for older adults aged 50 and over living in Hampshire, but we also support their families and carers.

How can I get in touch with Age Concerns Hampshire?

General Enquiries: 

Tel: 01962 868545
Email: enquiries@ageconcernhampshire.org.uk 


Care & Wellbeing Centre Enquiries:

Lockswood Care & Wellbeing Centre in Locks Heath:
Tel: 07842 306 034
 

Frogmore Care & Wellbeing Centre in Yateley:
Tel: 07842 306 033 

The Horrill Care & Wellbeing Centre in Dibden/Hythe
Tel: 07842 306 029 

Gore Grange Care & Wellbeing Centre in New Milton:
Tel: 07842 306 028 

Can you signpost me to other support services?

Yes. If we’re not able to provide the support you need directly, we can signpost you to trusted local services and organisations. This includes help with housing, legal advice, health services, mental health support, and more. Our team has strong local knowledge and can guide you to the most appropriate help available in Hampshire.

How can I support or donate to Age Concern Hampshire?

You can help us in a number of ways by making a donation through our JustGiving page, Fundraising on our behalf or by Volunteering your time.

Every contribution helps us support older people in your local community.