Can you offer 4 hours per week to help older people across Hampshire?
Would you like to join a friendly, dedicated team of volunteers?
Are you looking for a role where you can work from home?

The Role

We are looking for volunteers to join our Information team. Open Monday to Thursday 10.00am to 2.00pm, we provide independent, impartial and confidential information and support to older people, and their friends, families and carers.

You will be responding to client enquiries that have already been logged on our client management system. You will have the opportunity to research the enquiry, access our resources and confer with colleagues before responding to the client either by phone or email. A basic knowledge of older people’s issues would be helpful. Training is provided. 

Typical enquiries include, but are not exclusive to:

• Finding local tradespeople, such as gardeners or a handyperson
• Signposting to other Age Concern Hampshire services
• Signposting to local community groups and services, social groups
• Staying safe around the home, such as personal alarms
• Finding help around the home, such as a carer or cleaner

There are typically two or three volunteers each day (Monday to Thursday), who are supported by an Information Service Coordinator. A regular weekly commitment is required for one day a week (10.00am to 2.00pm). You are free to select which day of the week you would like to volunteer. It is understood that holidays will be taken.

You will be required to undertake regular training/reading to keep up-to-date with the latest practices and guidance, and attend team meetings (held via Teams). A DBS check will also be required.

Skills

To be an Information Volunteer, we are looking for someone who is:

• An excellent communicator, both in writing and orally (over the phone)
• Good interpersonal skills
• Able to review and extract relevant information
• Good IT skills, Emails and using the internet
• Understanding
• Friendly

What is in it for you?

• Becoming part of a friendly and dedicated team
• Supporting a local independent charity
• Meeting people and making new friends
• Improving and learning new skills
• Enjoying new experiences
• References for your CV